Level 2 NVQ Diploma in Food and Beverage Service

1. Food and Beverage Service Skills
– Table service (silver service, plated service, buffet, etc.)
– Taking orders and serving food and drinks professionally
– Understanding menus and explaining dishes to customers
2.Customer Service
– Providing excellent guest service
– Handling complaints and special requests
– Communicating effectively with guests and team members
3. Beverage Knowledge
– Knowledge of non-alcoholic and alcoholic beverages
– Basic wine service and wine pairing
– Bar and caf‚ service (tea, coffee, cocktails, etc.)
4. Health, Safety, and Hygiene
– Food safety and hygiene regulations
– Personal hygiene and workplace cleanliness
– Safe handling of equipment and food
5. Teamwork and Communication
– Working efficiently as part of a team
– Communicating with kitchen staff and front-of-house
– Problem-solving in real-time service situations
6. Payment and Billing Procedures
– Using Point of Sale (POS) systems
– Handling cash and card payments
– Balancing bills and closing tables